Home >> Custom Software Development >> Customer Relationship Management (CRM)
Customer relationship management is used by companies for maintaining a good and timely relationship with their customers. It helps them to learn more about the needs and behaviour of the customers, hence helping companies in maintaining a stronger tie-ups by dealing with their customers efficiently and effectively.
CRM provides ontime reports and information about their prospective customers and which helps companies to actuates the timely action for that customer which in turn creates a good and productive relationship with them.
Due to Data Centralization at one place, Companies are able to quickly generate diferent user reports, sales histories, quote histories, sales activities, payments made, user enquiries, user emails.
Designing : CSS, HTML
Database : MySql
Efforts : 1.5 months appx (depends upon the requirements)
Some of the Basic features it contains are:-
Multi level Access Authorities
Complete history of User queries, emails, quotes, sales, payments and attached related notes.
No Data Duplication.
Integrated Mail Facility.
Template Mailing, Newsletters, Mass Mailing Facility to all or selected Groups.
Quick Customer Search Options.
Detailed User Reports.
Tracking Status and Progress of Customer Actions.
Product Database with User Specific Pricing.
*Note: Above mentioned features are standard ones and are customizable. We develop customized CRM according to the requirements and needs of the companies.